Terms of Use

1. Acceptance of Terms

By downloading, installing, accessing, or using UndoEndo, including the mobile application, www.undoendo.ca, www.undoendo.com, and any related services, you agree to be bound by these Terms of Use and our Privacy Policy.

These Terms constitute a legally binding agreement between you and UndoEndo Digital Health Inc. (“UndoEndo”, “we”, “us”, “our”), a corporation incorporated under the laws of British Columbia, Canada.

2. Eligibility

UndoEndo is intended for individuals who are:

• 16 years of age or older

• Legally capable of entering into binding agreements in their jurisdiction

By using UndoEndo, you represent and warrant that you meet these requirements.

3. Medical Disclaimer & Non-Clinical Nature of the Service

THIS IS IMPORTANT. PLEASE READ CAREFULLY.

UndoEndo is a wellness tracking and symptom awareness platform. It is not a healthcare provider, medical device, clinical service, or regulated health product.

UndoEndo does not provide:

• Medical advice of any kind

• Medical diagnoses or clinical assessments

• Treatment plans or therapeutic recommendations

• Prescriptions or medication guidance

• Emergency medical services

• Professional healthcare services

Information, insights, tips, and pattern analysis generated by UndoEndo (whether created by algorithms, automated systems, or artificial intelligence) are for informational and wellness awareness purposes only. They are not substitutes for professional medical advice, diagnosis, or treatment.

Always consult a licensed healthcare professional regarding any medical concerns, symptoms, or health decisions. If you are experiencing a medical emergency, contact emergency services immediately.

4. No Doctor-Patient Relationship

Using UndoEndo does not create a doctor-patient, clinician-patient, or any other therapeutic or professional relationship between you and UndoEndo or any of its founders, employees, or affiliates. No licensed medical professional reviews your logs or data unless explicitly stated as part of a separately disclosed service.

5. Automated Insights, AI Features & Limitations

UndoEndo may generate automated wellness insights, cycle phase analysis, symptom patterns, and personalised tips using:

• Rule-based algorithms

• Automated pattern recognition

• Artificial intelligence systems (current and future)

These outputs:

• Are informational only and not medical diagnoses

• Are based solely on data you have entered and may be incomplete or inaccurate

• Are not guaranteed to be correct, complete, or appropriate for your individual situation

• Should not be relied upon as the sole basis for health decisions

Future premium features including an AI Health Assistant chatbot will require separate informed consent before use. When that feature launches, users will receive a clear disclosure and must affirmatively agree before accessing it.

6. User Accounts & Security

You may create an account using email/password, Google login, or Apple login. You are responsible for:

• Maintaining the confidentiality of your account credentials

• All activity that occurs under your account

• Notifying us immediately at contact@undoendo.ca if you suspect unauthorized access

UndoEndo is not liable for losses resulting from unauthorized access to your account where you have failed to take reasonable security precautions.

7. User Responsibilities

By using UndoEndo, you agree to:

• Provide accurate information when creating your account and logging data

• Use the platform only for lawful, personal wellness purposes

• Not attempt to access, modify, or interfere with other users’ data

• Not reverse engineer, decompile, or attempt to extract the source code of the app

• Not upload or transmit malicious code, viruses, or harmful content

• Not use the platform for commercial purposes without written permission

• Comply with all applicable laws in your jurisdiction

You remain solely responsible for health decisions you make based on your personal data and any app-generated insights.

8. Your Data & Content

You retain ownership of all personal health data and content you enter into UndoEndo. By using the platform, you grant UndoEndo a limited, non-exclusive licence to process your data solely for the purpose of providing the services described in these Terms and our Privacy Policy.

You may delete your account and all associated data at any time through Settings > Account > Delete account, or by contacting contact@undoendo.ca.

You may not upload content that is unlawful, abusive, defamatory, or harmful to others.

9. Intellectual Property

All UndoEndo content including but not limited to branding, logos, app design, UI components, software, algorithms, text, graphics, educational content, and features are the exclusive property of UndoEndo Digital Health Inc. and are protected by Canadian and international intellectual property laws.

You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any UndoEndo content without our prior written permission.

10. Third-Party Services

UndoEndo integrates with or relies on third-party services including:

• Google Firebase (authentication and data storage)

• Google Analytics or similar analytics tools

• Apple and Google authentication services

• Future integrations: Apple Health, Oura Ring, and others (subject to separate disclosures)

Use of these third-party services is subject to their own terms and privacy policies. UndoEndo is not responsible for the practices of third-party service providers beyond our contractual obligations with them.

11. Premium Features & Subscription

UndoEndo currently provides free MVP services. In future, UndoEndo may introduce premium subscription tiers. Planned premium features include but are not limited to:

• Advanced AI-powered insights and pattern analysis

• Unlimited log history

• Doctor visit report generation

• AI Health Assistant chatbot

• Device integrations (Apple Health, Oura Ring)

• Multi-language support

Pricing, billing terms, cancellation policies, and refund terms will be clearly disclosed before any charge is applied. You will never be charged without your explicit agreement to subscription terms.

12. Account Termination

You may delete your account at any time through the app (Settings > Account > Delete account) or by contacting contact@undoendo.ca. Upon deletion, your personal health data will be removed from our systems as described in our Privacy Policy.

UndoEndo reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk to other users or the platform. We will provide notice were reasonably practicable.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDOENDO IS PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.

We do not warrant that:

• The app will be uninterrupted, error-free, or secure

• Any insights or recommendations will be accurate or appropriate for your situation

• The app will meet your specific health or wellness needs

• Any defects will be corrected

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, UNDOENDO DIGITAL HEALTH INC., ITS FOUNDERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages

• Health decisions made by users based on app data or insights

• Loss of data or service interruptions

• Reliance on automated insights or AI-generated recommendations

• Damages arising from unauthorized access to your account

• Any harm resulting from use or inability to use the platform

In jurisdictions that do not permit the exclusion of certain warranties or limitation of liability, our liability shall be limited to the maximum extent permitted by law.

Our total aggregate liability to you for any claims arising out of or related to these Terms or your use of UndoEndo shall not exceed the greater of CAD $100 or the amount you paid to UndoEndo in the 12 months preceding the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless UndoEndo Digital Health Inc. and its founders, officers, employees, and agents from and against any claims, liabilities, damages, judgments, costs, and expenses (including reasonable legal fees) arising from or relating to:

• Your use or misuse of the platform

• Your violation of these Terms

• Your violation of any applicable law

• Any content you submit to the platform

16. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.

Before initiating formal legal proceedings, we encourage you to contact us at contact@undoendo.ca to attempt to resolve any dispute informally.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the Last Updated date above and post the revised Terms at www.undoendo.ca/terms. For material changes, we will notify you by email or in-app notification. Continued use of UndoEndo after changes are posted constitutes acceptance of the updated Terms.